Effective Date: November 2025
Last Updated: November 2025
1. Introduction
Digimatrix (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your data across our digital gaming platforms and enterprise ecosystems.
As a creator of platforms for digital play, we build scalable gaming and enterprise infrastructures that merge technology, creativity, and compliance. This policy applies to all users, players, enterprise partners, and stakeholders who interact with our services.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration Data: Name, email address, phone number, date of birth, username, password, and profile information
- Gaming Activity: Gaming preferences, gameplay history, session duration, game selections, and in-game purchases
- Payment Information: Billing address, payment method details, transaction history, and financial records (processed securely through third-party payment processors)
- Communication Data: Messages, support tickets, feedback, surveys, and correspondence with our customer support team
- Identity Verification: Government-issued ID, proof of address, and age verification documentation (where required by regulations)
2.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type, device identifiers, and mobile network information
- Usage Data: IP address, access timestamps, pages visited, features used, session duration, clicks, and navigation patterns
- Location Data: Approximate geographic location based on IP address (precise location only with explicit consent)
- Cookies and Similar Technologies: Persistent identifiers, tracking pixels, and analytics data to enhance user experience
- Performance Data: Game performance metrics, crash reports, error logs, and system diagnostics
2.3 Information from Third Parties
- Business Partners: Data shared by payment processors, marketing partners, and affiliate networks
- Social Media: Information if you choose to link social media accounts to your Digimatrix profile
- Regulatory Bodies: Age verification services and compliance checking systems
- Analytics Providers: Aggregated usage and behavioral data
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: Providing, maintaining, and improving our gaming platforms and enterprise solutions
- Account Management: Creating and managing user accounts, authentication, and personalization
- Payment Processing: Processing transactions, managing subscriptions, and preventing fraud
- Regulatory Compliance: Verifying age, identity, and geographic eligibility; meeting legal and gaming regulatory requirements
- Responsible Gaming: Implementing betting limits, session notifications, and activity monitoring to promote safe gaming practices
- Customer Support: Responding to inquiries, resolving issues, and providing technical assistance
- Marketing Communications: Sending promotional offers, game updates, and platform news (only with user consent)
- Security and Fraud Prevention: Detecting unauthorized access, preventing abuse, and maintaining platform integrity
- Analytics and Improvement: Analyzing user behavior, optimizing platform performance, and developing new features
- Legal Obligations: Complying with subpoenas, court orders, and applicable gaming and data protection laws
4. Data Sharing and Disclosure
4.1 We May Share Your Information With
- Payment Processors: To securely process financial transactions
- Regulatory Authorities: To comply with gaming licenses, anti-money laundering (AML) regulations, and know-your-customer (KYC) requirements
- Law Enforcement: When legally required or to protect against fraud, abuse, or security threats
- Service Providers: Third-party vendors providing analytics, hosting, customer support, and technical infrastructure
- Marketing Partners: Aggregated, anonymized data for targeted advertising (only with consent)
- Enterprise Clients: As part of our enterprise ecosystem services and white-label solutions
4.2 We Do NOT Share
- Personal information will not be sold to third parties for commercial purposes without explicit consent
- Payment card information is never shared with unauthorized parties
- Sensitive data (SSN, government IDs) is only shared with verified compliance partners
5. Data Security
Digimatrix implements industry-leading security measures to protect your information:
- Encryption: SSL/TLS encryption for data in transit; AES-256 encryption for data at rest
- Access Controls: Role-based access restrictions limiting employee access to necessary data only
- Secure Infrastructure: PCI DSS-compliant payment processing and secure cloud hosting
- Regular Audits: Periodic security assessments, penetration testing, and vulnerability management
- Data Minimization: Collecting only necessary information and retaining it for required periods
- Incident Response: Immediate notification protocols in case of unauthorized data access
However, no security system is absolutely impenetrable. Users acknowledge that no method of transmission over the internet is 100% secure.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
6.1 General Rights
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Request your data in a portable, machine-readable format
- Opt-Out: Opt out of marketing communications and non-essential data processing
- Withdraw Consent: Withdraw consent for data processing where applicable
6.2 Regional Rights (GDPR, CCPA, etc.)
Users in the EU, California, and other regulated regions have additional rights under applicable data protection laws. Please contact us to exercise these rights.
7. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Authentication: Maintaining secure login sessions
- Preferences: Remembering user settings and gaming preferences
- Analytics: Tracking platform usage and user behavior
- Marketing: Delivering targeted advertisements and promotional content
Users can manage cookie preferences through browser settings. Disabling certain cookies may limit platform functionality.
8. Responsible Gaming and Data Protection
To support responsible gaming, we collect and use gaming-related data to:
- Implement session limits and activity reminders
- Monitor for signs of problem gaming behavior
- Enforce age and regional restrictions
- Apply deposit and spending limits
- Provide self-exclusion options
Players maintain control over their gaming preferences and can modify limits or request account restrictions at any time.
9. Children’s Privacy
Digimatrix platforms are not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has provided information, we will promptly delete such data and take appropriate action. Parents or guardians suspecting unauthorized access should contact us immediately.
10. Data Retention
- Account Data: Retained for the duration of your account and for seven years after closure (for regulatory compliance)
- Gaming History: Retained for regulatory and responsible gaming purposes
- Payment Records: Retained in accordance with tax and financial regulations
- Support Communications: Retained for quality assurance and dispute resolution
- Marketing Data: Retained until consent is withdrawn
- Analytics Data: Aggregated and anonymized data retained indefinitely; individual identifiers deleted after 24 months
11. International Data Transfers
If you access Digimatrix platforms from outside the country where our servers are located, your data may be transferred internationally. We implement Standard Contractual Clauses and appropriate safeguards to protect transferred data in compliance with applicable laws.
12. Third-Party Links and Services
Digimatrix platforms may contain links to third-party websites and services. This Privacy Policy does not apply to external sites. We encourage you to review the privacy policies of any third-party services before providing information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of material changes via email or prominent platform notification. Continued use of Digimatrix services constitutes acceptance of the updated policy.
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Digimatrix Privacy Team
Email: privacy@digimatrix.com
Mailing Address: [Insert Company Address]
Data Protection Officer: dpo@digimatrix.com
Response Time: We aim to respond to all privacy inquiries within 30 days
15. Additional Resources
- [Cookie Policy]
- [Terms of Service]
- [Responsible Gaming Policy]
- [Compliance Documentation]
Digimatrix — Creating Platforms For Digital Play
By using Digimatrix platforms, you acknowledge that you have read, understood, and agree to this Privacy Policy.