Terms and Conditions for Digimatrix
Effective Date: November 2025
Last Updated: November 2025
1. Agreement and Acceptance
By accessing, registering for, or using any Digimatrix platform, services, applications, websites, or affiliated systems (collectively, “Services”), you agree to be bound by these Terms and Conditions (“Agreement”). If you do not agree to these terms, you may not use our Services.
Digimatrix reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Your continued use of our Services constitutes acceptance of updated terms. We recommend reviewing this Agreement periodically.
2. Eligibility and Account Requirements
2.1 Age and Legal Requirements
- You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use Digimatrix Services
- You must be a resident of a jurisdiction where digital gaming platforms are legally permitted
- You warrant that you are legally capable of entering into binding contracts
- Users from restricted jurisdictions are prohibited from accessing our platforms
2.2 Account Registration
- You agree to provide accurate, complete, and truthful information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You agree not to share your account with other individuals or entities
- You are liable for all activities conducted through your account
- Digimatrix reserves the right to suspend or terminate accounts with false, misleading, or fraudulent information
2.3 One Account Per Person
- Each individual is permitted only one active account on Digimatrix platforms
- Creating multiple accounts violates these terms and may result in account suspension or permanent termination
- Account consolidation requests must be made through official support channels
3. Services and Platform Access
3.1 Service Description
Digimatrix provides digital gaming platforms and enterprise ecosystems featuring:
- Scalable gaming infrastructure for players and enterprises
- Digital play environments including slot games, tournaments, and social features
- In-game currency systems (SC Coins and GC Coins)
- Real-money wagering and prize redemption where applicable
- White-label solutions and enterprise gaming infrastructure
3.2 Platform Availability
- Digimatrix makes reasonable efforts to maintain continuous service availability
- We reserve the right to perform scheduled maintenance with advance notice when possible
- We are not liable for service interruptions due to maintenance, technical issues, or circumstances beyond our reasonable control
- We reserve the right to restrict or deny access to individuals or regions at our discretion
3.3 User Conduct
You agree not to:
- Use our Services for illegal purposes or in violation of applicable laws
- Engage in fraud, money laundering, or unauthorized financial transactions
- Create or use multiple accounts, or share accounts with others
- Attempt to hack, reverse-engineer, or exploit platform vulnerabilities
- Use bots, scripts, or automated tools to gain unfair advantages
- Engage in harassment, abusive behavior, or threatening conduct toward other users or staff
- Manipulate game outcomes or use prohibited software or hardware
- Solicit or facilitate unauthorized transactions
- Post offensive, defamatory, or inappropriate content
- Violate intellectual property rights or proprietary information
- Attempt to circumvent security measures, geographic restrictions, or responsible gaming limits
Violations may result in immediate account suspension, permanent termination, forfeiture of funds, and potential legal action.
4. Payments, Deposits, and Withdrawals
4.1 Payment Methods
- All transactions are processed through secure, PCI DSS-compliant payment processors
- We accept credit cards, debit cards, digital wallets, bank transfers, and other approved payment methods
- Currency conversion fees may apply for international transactions
- Payment processing times vary by payment method and financial institution
4.2 Deposits and Funds
- Deposits are non-refundable once credited to your account (except where required by law)
- Digimatrix is not responsible for payment processing delays or errors by third-party financial institutions
- Funds must be used for gaming purposes only; cash transfers or unauthorized transactions are prohibited
- We reserve the right to decline deposits from high-risk individuals or regions
4.3 Withdrawals
- Withdrawal requests are processed within 5-10 business days (timeframe varies by method)
- A minimum withdrawal amount may apply
- All withdrawal requests are subject to identity and account verification
- We reserve the right to delay or refuse withdrawals for suspected fraud, money laundering, or violation of these terms
- Winnings may be subject to wagering requirements before withdrawal eligibility
4.4 Responsible Spending
- Players are responsible for their gaming expenditures
- Daily and monthly deposit limits can be set through account settings
- Self-exclusion and account cooling-off periods are available upon request
- Digimatrix is not liable for unauthorized transactions initiated by account holders
5. Gaming Rules and Fair Play
5.1 Game Integrity
- All games operate on certified random number generators (RNG)
- Game outcomes are determined by mathematical algorithms; no external interference is possible
- Return to Player (RTP) percentages are disclosed for each game
- Third-party auditing ensures compliance with fair play standards
5.2 Prohibited Gaming Practices
- Exploiting game bugs or glitches is strictly prohibited
- Collusion or conspiring with other players to manipulate outcomes is forbidden
- Using unauthorized software, bots, or hardware modifications is prohibited
- Engaging in bonus abuse or terms manipulation violates these conditions
5.3 Game Rules Modifications
- Digimatrix reserves the right to modify game rules, features, or discontinue games with reasonable notice
- Changes to RTP percentages will be communicated in advance
- Game updates and patches may be implemented to maintain platform security and integrity
5.4 Dispute Resolution for Gaming Issues
- Gaming disputes will be investigated by our compliance team
- Players must report issues within 30 days of occurrence
- Digimatrix reserves the right to review gameplay history and make final determinations
- Decisions may be appealed through our formal dispute process
6. Virtual Currency and Coins
6.1 SC Coins (Redeemable Coins)
- SC Coins can be purchased with real money or earned through gameplay
- SC Coins can be redeemed for prizes, cash, or gaming credits where applicable
- Redemption eligibility is subject to wagering requirements and account verification
- Unused SC Coins may be forfeited upon account termination
- We reserve the right to adjust SC Coin values or redemption rates
6.2 GC Coins (Social Gaming Coins)
- GC Coins are for entertainment and social play purposes only
- GC Coins have no real monetary value and cannot be redeemed for cash
- GC Coins are non-transferable and cannot be sold, traded, or gifted
- Accumulated GC Coins may be forfeited upon account closure
- GC Coins do not qualify for consumer protection or refund rights
6.3 Virtual Currency Rights
- You do not own virtual currency; you license the right to use it
- Digimatrix retains full ownership and control of all currency systems
- Virtual currency cannot be transferred to other accounts or external parties
- Virtual currency has no value outside our platforms
- Digimatrix may modify, suspend, or terminate virtual currency without liability
7. Bonuses and Promotions
7.1 Bonus Terms
- All bonuses are subject to specific terms and conditions
- Bonuses may include wagering requirements that must be met before withdrawal
- Bonuses are non-transferable and cannot be combined except as explicitly stated
- Bonus eligibility is determined by account status, region, and promotional participation
- Digimatrix reserves the right to modify or cancel promotions with notice
7.2 Daily and Registration Bonuses
- Daily bonuses are automatically credited to qualifying accounts
- Registration bonuses are one-time offers available to new players
- Bonus forfeiture occurs if terms are not met within specified timeframes
- Bonus abuse (including multi-accounting) results in forfeiture and potential account suspension
7.3 Limited-Time Promotions
- Promotional campaigns have specific start and end dates
- Participation criteria and prize pools are determined at our discretion
- Winners are responsible for tax implications of prizes
- Digimatrix reserves the right to verify winner eligibility and suspend accounts for fraud
8. Responsible Gaming and Safeguards
8.1 Player Protections
- Activity reminders notify players of session duration
- Session notifications alert users when approaching spending limits
- Daily and monthly deposit limits can be set by players
- Mandatory cooling-off periods are available for self-reflection
- Self-exclusion options allow players to voluntarily restrict access
8.2 Problem Gaming Resources
- Digimatrix provides links to problem gambling helplines and resources
- Players can access addiction support information through account settings
- We partner with recognized responsible gaming organizations
- Players exhibiting problem gaming behavior will be offered support resources
8.3 Account Restrictions
- Players can request temporary account restrictions or permanent self-exclusion
- Cooling-off periods range from 24 hours to 6 months at player request
- Self-exclusion requests are processed within 24 hours and are binding
- Players cannot reverse self-exclusion during the restriction period except under specific circumstances
9. Intellectual Property Rights
9.1 Platform IP
- All content on Digimatrix platforms, including software, graphics, design, logos, and game mechanics, is protected intellectual property
- These materials are licensed to you for personal, non-commercial use only
- You may not reproduce, distribute, modify, or create derivative works without written permission
- Unauthorized use of our intellectual property may result in legal action
9.2 User-Generated Content
- Any content you submit (usernames, profiles, messages) may be used by Digimatrix for operational purposes
- You grant Digimatrix a non-exclusive license to display user-generated content
- We reserve the right to remove inappropriate or infringing content
- You are solely responsible for content you create and share
10. Limitation of Liability
10.1 Disclaimer of Warranties
Digimatrix Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including:
- Merchantability, fitness for a particular purpose, or non-infringement
- Continuous, uninterrupted, or error-free service
- Accuracy, completeness, or reliability of information
- Quality of products, services, or recommendations
10.2 Liability Limitations
To the maximum extent permitted by law, Digimatrix shall not be liable for:
- Direct, indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or goodwill
- Service interruptions or technical failures
- Unauthorized access or data breaches despite reasonable security measures
- Third-party actions or external circumstances
10.3 Liability Caps
Our total liability for any claim shall not exceed the amount you deposited into your account in the 12 months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Digimatrix, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your violation of these Terms and Conditions
- Your use of our Services
- Content you create, upload, or transmit
- Your violation of applicable laws or third-party rights
- Disputes with other users
12. Termination and Account Closure
12.1 Termination by User
- You may close your account at any time by submitting a written request
- Account closure requests are processed within 5 business days
- Remaining funds in your account will be returned within 10 business days
- Closed accounts cannot be reactivated
12.2 Termination by Digimatrix
We may suspend or terminate your account immediately without notice if you:
- Violate these Terms and Conditions
- Engage in fraud, cheating, or illegal activities
- Breach our responsible gaming policies
- Fail identity or verification requirements
- Create multiple accounts
- Pose security risks to our platform or other users
12.3 Consequences of Termination
- Upon termination, all account privileges are revoked
- Remaining funds may be forfeited (except where prohibited by law)
- Virtual currency is forfeited upon account closure
- Digimatrix retains the right to retain funds for disputed transactions or suspected violations
13. Dispute Resolution and Complaints
13.1 Complaint Process
- Users may file complaints through our support portal
- Complaints must be submitted in writing within 30 days of the incident
- Our compliance team will investigate and respond within 14 days
- A formal dispute resolution process is available for unresolved complaints
13.2 Escalation and Mediation
- Unresolved disputes may be escalated to senior management
- Alternative dispute resolution methods may be offered
- Some jurisdictions require participation in official gaming complaint processes
- Users retain the right to pursue legal action where applicable
13.3 Gaming Regulatory Complaints
- Users can file complaints with relevant gaming regulatory bodies
- Contact information for regulatory authorities is available upon request
- Digimatrix commits to cooperating with regulatory investigations
14. Jurisdiction and Governing Law
14.1 Applicable Law
These Terms and Conditions are governed by the laws of [Insert Jurisdiction], without regard to conflicts of law principles.
14.2 Jurisdiction and Venue
- Users consent to the exclusive jurisdiction of courts in [Insert Jurisdiction]
- Any legal proceedings shall be conducted in English
- Users waive claims of inconvenient forum
14.3 Regulatory Compliance
Digimatrix operates under appropriate gaming licenses and regulatory frameworks. Users agree to comply with all applicable local, state, and national laws regarding online gaming.
15. Privacy and Data Protection
- Your personal information is protected under our Privacy Policy
- We collect and use data in compliance with applicable data protection laws
- By using our Services, you consent to data collection and processing as outlined in our Privacy Policy
- GDPR and other regulatory compliance applies to users in relevant jurisdictions
16. Third-Party Services and Links
- Digimatrix may integrate third-party services, including payment processors and analytics providers
- We are not responsible for third-party conduct, policies, or services
- Links to external websites do not constitute endorsement
- Users access third-party services at their own risk
17. Amendment and Waiver
17.1 Modifications
- Digimatrix may modify these Terms and Conditions at any time
- Material changes will be communicated to users in advance
- Continued use after modifications constitutes acceptance
17.2 Waiver
- Failure to enforce any provision does not constitute waiver of that provision
- Waiver of one breach does not waive future breaches
- No waiver is effective unless provided in writing by authorized Digimatrix representatives
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable.
19. Entire Agreement
These Terms and Conditions, along with our Privacy Policy and any supplemental gaming rules, constitute the entire agreement between you and Digimatrix regarding your use of our Services and supersede all prior understandings or agreements.
20. Contact Information
For questions, concerns, or to report violations of these Terms and Conditions:
Digimatrix Legal and Compliance Team
Email: legal@digimatrix.com
Support Portal: [Insert Support URL]
Mailing Address: [Insert Company Address]
Response Time: We aim to respond to all inquiries within 7 business days
21. Additional Policies
- [Responsible Gaming Policy]
- [Privacy Policy]
- [Cookie Policy]
- [Anti-Money Laundering (AML) Policy]
- [Know-Your-Customer (KYC) Requirements]
- [Game Rules and RTP Disclosures]
Digimatrix — Creating Platforms For Digital Play
By using Digimatrix platforms, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Last Reviewed: November 2025